![]() ![]() We typically take end to end responsibily for anything that plugs into the wall, from desktops and laptops, to photocopiers and phone systems… it’s all our problem. Fault is not important when you are having problems… getting it fixed is. On Site Support HARDWARE & SOFTWARE We have found that most customers are tired of the excuses from ICT vendors… “… it’s the softwares fault” “…it’s Dell’s fault”.Office365 & Azure Help Help with Office 365 Issues.Windows 11 10 8 7 & XP Windows 2000, XP, Vista, 7, Windows 8 and more How Tos.Other Technologies Other Technologies like firewalls, VoIP, Skype, Hardware Comparisons and other how tos.Microsoft Exchange Server Exchange 2003, 2007, 2010 how to and demos.Mobile: Android, Samsung, LG Blackberry, BES, and BIS news and how tos.Office: Word, Excel, Outlook… Office Apps like Word, Excel, Visio, Outlook, Project, Powerpoint, 2003, 20.Microsoft 365, Azure & Hosting Help with Office 365 Issues.Windows Server windows 2003, 2008, R2 how tos.Windows 11 10 8 7 & XP Windows 2000, XP, Vista, 7 and more How Tos.This integration significantly lowers the total cost of ownership and provides peace of mind for organizations that have grown to depend on the reliability of NICE solutions. With Skype for Business recording from NICE, Skype calls are routed via a NICE Media Proxy, meaning that financial institutions can fully benefit from their previous investments in NICE’s recording solutions even as the communications platform changes. This includes peer-to-peer voice sessions, conference calls, email, chat, the audio of Skype video calls, mobile communications, and more. NICE’s Skype for Business recording solution is an integral part of NICE’s industry-leading communications surveillance solution for identifying compliance and fraud risks across multiple communication channels. No failover mechanism is required, so in case one recording system fails, the other continues recording, without losing any calls. As a result, all audio and call data will be available in duplicate. Both are active and record independently from each other. ![]() ![]() There is no functional difference between both recording systems. 2N Recording System Resilience is achieved by installing two completely configured recording systems in one Skype for Business Recording Integration. This ensures lossless recording whenever a system component (and consequently, the system) fails. This solution involves two complete recording systems, recording two identical audio streams. Next to partial resilience options, NICE offers for Skype for Business recording a 2N Recording System Resilience option. Audio Forkers, installed on all Microsoft Skype for Business Servers that process audio, capture the SRTP audio streams and send them to the NTR recorder servers. This integration introduces a new NICE Media Proxy Server, which handles internal calls from endpoint to endpoint, and sends the audio to the recorder, if a call needs to be recorded. The Recording Integration uses a Back-end Link Combiner (BELC) installed next to the Call Controller on the CTI Server, and Front-end Link Controllers on the Skype for Business Front End Servers, which connect to the BELC. The integration between Skype for Business and NICE Trading Recording (NTR) is a CTI-based connectivity that facilitates Active IP Recording. ![]()
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